How long will it take to get my order?

Spandexwear is a very small operation, where everything is made to order, one piece at a time. Please plan ahead and always inform me of any special due date when you order.

Order turnaround varies with item and time of year. Since orders come in faster than I can sew them, most items take 3 – 6 weeks.

A general turnaround time is included in each product description. If you are ordering multiple items, the longest time frame applies. I can only ship items separately if they are ordered separately

Fabric by the Yard and swatches ship in 2 – 4 business days. Business days are Monday thru Friday, with the exception of US Federal holidays.

We have offered Rush service in the past however that has been suspended for the time being.

Can I come to you for Measurements and to preview fabrics?

Nope, sorry folks Spandexwear is online only. There is no location open to the public and I cannot measure you personally.

What does the Order Status “Processing” mean?

Processing means your order and payment have been received and the order has been moved to the production queue. From here the status will not be updated until the order is completed. The length of time of the Processing stage varies depending on items ordered- turnaround time is listed on individual product pages. Also see “How long will it take to get my order?” above. Please contact me if you have further questions concerning your order.

Customer Account Login and Registration

New users may register during the checkout process. You can order without registering, however you will not be able to login and view your order information etc.

If you’ve forgotten your password click on the My Account link at the upper right and use the Forgot Password link. Use your email or username. The password reset will not work if your email address is not in the system.  For security reasons, after 5 attempts you’ll get locked out for a short period. If you don’t receive the password reset email, please check your spam folder- there have been issues with these going to spam.

Inactive User Accounts are deleted by the system after two years, at which time you’ll need to create a new account.

If you forgot which email you had registered with, or if it is old and no longer functional, or you have any other issues at all please contact me and I’ll help you out.

I can’t access my account, order status, etc…

First see above. Second- did you actually register? It is possible to order without registering. Older, inactive accounts are deleted after 2 years so you may need to re-register.

If you know you have registered and can’t login or reset your password, contact me. There is always a solution.

How do I redeem a COUPON code?

Enter the code in the Promotional Code field  box at checkout.  Your code must be entered in this box, it will not work if entered in the Order Notes box.  Limit one coupon per order.

How does the order and payment process work?

When you place an order with Spandexwear.com (aka Graphica Design), you are purchasing a garment made specifically for you. I cut and sew each item individually to order- nothing is mass produced. This allows every customer to get the fabric, size and options combination they want.

You may make payment by Credit Card, Paypal, US Money orders and various other methods including Venmo and Apple Pay.  If you do not have a PayPal account you’ll only need to complete a simple payment form. As of 3/18/2022 Credit cards are now accepted in the cart without the need to use Paypal.

Once your order and payment are received, it is scheduled for production. Payment in full is required before work can begin. Once I have cut the fabric and begun work, there are no refunds. Cancellations and returns are subject to a 10% fee.

What if I don’t have a Paypal account?

You can use a credit card through Paypal even though you don’t have an account with them.  Choose Paypal as your payment option and click the yellow Paypal button. The login screen will appear. Ignore the login fields and click on ”Pay with a Credit or Debit Card”  to bring up the credit card form. It is not necessary to create a Paypal account.

I don’t see exactly what I’m looking for…

I am no longer accepting custom design orders, which also includes custom order fabrics. However there are many standard fabrics, colors, styles and options to choose from! Custom Fit sizing is still available.

Do you ship outside the USA?

Yes! I can ship virtually anywhere in the world. Shipping costs vary with weight and destination, but exact charges are always visible before your order is finalized.

I received my order but there is a problem.  Can I return it?

Yes- Every item I ship is guaranteed against defects in materials and workmanship under normal wear. Custom Fit is also guaranteed. (see About Custom Fit for more info)  However- Standard Sizing is not guaranteed to fit. You must contact me immediately upon receipt of the order and I will send instructions for return.

The item will be inspected and either repaired or replaced at my discretion. If the problem is my responsibility I will cover all shipping expenses both ways.

If you have ordered the wrong size, color, style, etc, I may or may not let you exchange it. I cannot stress enough the importance of getting swatches first. Fabric shades and prints can vary and can look very different in person. Bottom line is I want you to be satisfied with your purchase, and will do everything I can- within reason- to make that happen. Returns and exchanges are subject to a 10% fee.

I have an older garment from spandexwear.com.  Can I send it to you for repairs?

Yes, and that goes for other brands too! I’ve seen many “well loved” suits come back for minor touch ups, sometimes after many years of use. Contact me with a description of the problem. For items made by spandexwear, I will estimate the cost of repair and give instructions for shipping it to me. Once I see the garment I will give the final cost with shipping and instructions for payment. In some cases the price may change, but for the most part I can give you an accurate cost up front.  Garments from other companies must be mailed in before I can give you an estimate.

Please, please wash and dry your suit completely before shipping– yeah I’ve received dirty (gross!) suits, clean suits, and on one occasion a washed but… incredibly…still wet costume!  I’m happy to do repairs and alterations, but I refuse to handle and work on soiled items. Please don’t expect me to do your wash…. 🙁