Payment

We accept payments via credit card, Paypal and US Money Orders. All major credit cards may be used directly in the cart or through Paypal. Payment info should never be sent via email or other unsecured method.

Any Return Address Label, Custom’s Documentation, or Credit Card Receipt is marked “GRAPHICA DESIGN” our legal business name. Our return address is: Graphica Design, PO Box 127, Quechee, VT 05059  USA

Turnaround

Order production can take 2 to 8 weeks for sewn to order items. More complex custom items and large orders can take longer. Shipping time is additional. Fabric by the yard and Swatches ship in 2 to 4 business days. If you need your items for a specific date, please state this in your order comments, or contact me via email.

RUSH service is not available at this time.

Once your order is completed you will receive a USPS Shipping notification with tracking information as well as an order note with tracking from me. Please add Sales@spandexwear.com to your address book to be sure you don’t miss these notifications.

Shipping

International customers are responsible for any Customs fees or taxes charged upon delivery.  We are required by law to state merchandise value on customs forms and include a copy of your invoice. Please don’t ask me to do otherwise.

Orders are shipped via USPS First Class Mail, Priority or Express Mail in plain packaging. Shipping charges are determined by weight. You’ll have a chance to choose your shipping method and see the charges before completing your order.

Priority Mail includes insurance coverage up to $50, and Express $100. If you wish to add extra insurance to your shipment, contact me when you place your order.

First Class Mail does not include insurance.

Double check your information! Graphica Design cannot be held responsible for lost or misdirected packages due to incorrect address information provided by the customer. Once a package has been shipped the address cannot be changed.

Please note- choosing Express shipping will not get your order out the door faster.

Domestic (US) Shipping

Priority Mail within the US takes 2 to 3 days. Express Mail is next day to most US addresses, but can take 2 days to some locations.

International shipping

International shipping times vary, usually 1 to 2 weeks for Priority International,  and 1 week for Express International. Tracking service is available for all shipments.

First Class International has been added as a less costly alternative for orders under 4 lbs and less than $400.00 value. Shipping may take longer than with Priority International, though some have reported the same or even less of a wait. Please keep in mind that Insurance is not available for First Class International. If the package is delayed USPS cannot put a trace on it. If your order is large and/or a custom piece please consider using Priority International. Update 12/2023- First Class International packages have recently had serious delays- especially outside of North America. I can’t recommend using this service, however if you do, please be prepared for a long wait!

Shipping costs have been changing fast lately. For a current shipping estimate, please use the calculator in your cart before checking out.